1. Introduction and Scope
Welcome to Jutevibers (hereinafter referred to as "we" or "us"). We specialize in providing high-quality outdoor storage sheds, patio chairs, and outdoor sofas. This Service Policy governs your access to and use of our online store and services. By accessing or using our website, you agree to be bound by these terms. These terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
2. User Account and Website Responsibility
To access certain features of our store, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion if we believe user conduct violates applicable laws or is harmful to our interests.
3. Product, Stock, and Price Information Rights
We strive to ensure that the information on the website is complete, accurate, and current. Despite our efforts, information regarding products, stock, and pricing may occasionally be inaccurate, incomplete, or out of date. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). Prices for our products are subject to change without notice.
4. Orders and Payment
All orders placed through our website are subject to our acceptance. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. Payment must be made at the time of purchase using the secure payment methods provided on our site. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
5. Shipping Policy
Delivery Scope: We currently only support delivery to addresses within Australia. We do not ship to other countries.
Shipping Costs:
Orders of 70 AUD or more: Free Shipping.
Orders under 70 AUD: A flat shipping fee of 7.99 AUD applies.
Processing Time: Orders are processed within 1 to 3 business days.
Transit Time: Delivery typically takes between 5 to 15 business days, depending on the destination.
Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.
More Information: For further details regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.
6. Order Cancellation
Cancellation Conditions:
Within 48 hours of placing the order (Unshipped): You may cancel your order directly for a full refund.
Over 48 hours or Shipped: Orders cannot be canceled. You must wait for the package to be delivered and then contact us to arrange a return and refund.
Refunds: Refunds will be returned to the same payment method used for the original purchase.
Arrival Time: Once the return/refund conditions are met, the refund will be processed to the bank card (Visa, MasterCard) used for payment. Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.
More Information: For further details on the cancellation process, please refer to our Cancellation Policy Page.
7. Returns, Exchanges, and Refunds
Exchange Applicable Scenarios/Conditions: We offer a 30-day window for exchanges from the date of receipt. Items must be in their original condition.
User Measures: To initiate a return or exchange, please contact our customer service team via email with your order number and the reason for the return.
Return and Exchange Process: Upon receiving your request, we will provide you with a return address and instructions. Please do not send your purchase back to the manufacturer without contacting us first.
Return Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), consistent with the payment method used at the time of purchase.
Refund Processing: After the returned item is confirmed and inspected, the refund will be returned to your bank card (Visa, MasterCard) account.
Arrival Time: Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.
More Information: For further details on returns and refunds, please refer to our Return and Refund Policy Page.
8. Privacy and Data Protection
We are committed to protecting your personal information. Please refer to our Privacy Policy Page for detailed information on how we collect, use, and disclose your data.
9. Disputes and Governing Law
These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts within Australia.
10. Intellectual Property
All content included on this site, such as text, graphics, logos, images, and software, is the property of Jutevibers or its content suppliers and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
11. Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.
12. Modifications to Service Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms constitutes acceptance of those changes.
13. Prohibited Uses
In addition to other prohibitions as set forth in this policy, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to submit false or misleading information.
14. Force Majeure
We shall not be liable for any delay or failure to perform our obligations under these terms if such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
15. Severability
In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
16. Contact Information
Questions about the Service Policy should be sent to us at the contact details below:
Address: 3325 HUMPHREY ST, ST LOUIS, MO 63118, US
Phone: +1 (787) 457-8115
Email: contact@jutevibers.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
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