Shopping Guide

Welcome to Jutevibers (hereinafter referred to as "we"). We are dedicated to providing high-quality outdoor storage sheds, patio chairs, and outdoor sofas through our online store. To ensure a smooth shopping experience, please read the following guide carefully.

Preparation and Selection before Purchase

Before placing an order, we recommend that you carefully evaluate your needs to ensure the selected products fit your environment.

• Measure Your Space: Please accurately measure the area where you intend to place the outdoor storage shed, patio chair, or sofa. Compare these measurements with the product dimensions provided on our website to ensure a proper fit.

• Check Material Specifications: As our products are designed for outdoor use, please review the material descriptions (such as metal, resin, wicker, or fabric types) to ensure they meet your requirements for durability and maintenance.

• Read Product Descriptions: Please read the product details page thoroughly, including color, weight capacity, and assembly requirements.

• Account Registration: We suggest creating an account to track your orders easily, though you may also browse as a guest. Please ensure your account information is kept secure.

Shopping Cart and Order Confirmation

Once you have selected your desired items, please follow these steps:

• Review Cart: Go to your shopping cart to review the items. Check the quantity, size, and color of the outdoor furniture you have selected.

• Shipping Information: Please enter your shipping address accurately. Since we only operate online, a correct address is vital for successful delivery. Please ensure the recipient's name and contact number are correct.

• Order Review: Before proceeding, verify that the total amount and product details are correct. Confirming the order indicates that you agree to our terms of service and relevant policies.

Choose Payment Method and Complete Payment

We provide a secure payment environment for your transactions.

• Accepted Methods: We currently accept credit card payments, including Visa, MasterCard, and other major credit cards.

• Payment Security: Please ensure your card information is entered correctly. We utilize encryption technology to protect your payment data during the transaction process.

• Billing Information: Ensure that the billing address matches the address on file with your credit card issuer to avoid payment delays.

Shipping and Delivery

• Processing Time: Once payment is confirmed, we will begin processing your order. You will receive a notification once the items have been dispatched.

• Delivery Inspection: Upon receiving your outdoor storage shed, chairs, or sofa, please inspect the packaging immediately. If you notice significant external damage, please document it and contact us immediately.

Returns and Exchanges

• Policy Overview: We want you to be satisfied with your purchase. If you receive a defective or incorrect item, please refer to our Return Policy page for detailed instructions.

• Condition of Items: To be eligible for a return, items must be in their original condition and packaging. Please retain all instruction manuals and accessories included in the box.

Privacy and Data Protection

• Data Usage: We respect your privacy. The personal information you provide (such as name, address, and payment details) is used solely for processing orders and improving our service.

• Protection Measures: We implement strict security measures to protect your personal data from unauthorized access or disclosure.

Contact Us

If you have any questions regarding your order, product details, or after-sales support, please contact us using the information below:

Address: 3325 HUMPHREY ST, ST LOUIS, MO 63118, US
Phone: +1 (787) 457-8115
Email: contact@jutevibers.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)